Stop Losing Leads. Start Closing Deals.
With Freshworks CRM
Freshworks CRM helps your team capture leads, automate follow-ups,
and manage your entire sales pipeline in one place.
Trusted by 60,000+ businesses worldwide
Does Your Team Struggle to Keep Track of Leads?
Leads are scattered everywhere
Website forms, emails, spreadsheets, WhatsApp.
Slow follow-ups
Potential customers lose interest while waiting for a response.
No clear sales pipeline
Sales managers can't see where deals are stuck.
Marketing and sales disconnected
Leads fall through the cracks.
Freshworks CRM brings marketing, sales, and customer interactions into one platform.
Track every lead, automate repetitive tasks, and gain complete visibility into your pipeline.
Your team spends less time updating systems and more time building relationships with customers.
Key Features
Protect users from phishing, malware, and web-based threats without disrupting productivity.
Lead Management
Capture leads automatically from: Website forms Live chat Email campaigns WhatsApp
Sales Automation
Automate repetitive tasks such as: Lead Assignment Follow-ups Reminders
Pipeline Visibility
Track deals visually through each stage of your sales pipeline.
AI Insights
Freddy AI helps identify high-value opportunities and predicts deal outcomes.
See Freshworks CRM in Action
Product dashboard screenshot 60-second demo video CRM pipeline visualization
Switching to Freshworks is simple.
Migrate contacts, campaigns, and historical data from your existing CRM
or marketing platform with help from our onboarding team!
Connect with 1,000+ apps in the Freshworks Marketplace and start using your CRM in minutes.
Get Expert CRM Setup and Support
CRM Implementation
Pipeline Customization
Marketing Integration
Team Training
Frequently Asked Questions
Which Freshworks products do you support?
We support Freshworks solutions for customer support, IT service management, sales CRM, marketing automation, and workflow automation.
Can you help with implementation and onboarding?
Yes. We assist with solution setup, configuration, workflow customisation, and user onboarding to ensure smooth adoption.
Do you provide Freshworks support in Malaysia?
Yes. We provide local support in Malaysia, including implementation assistance, onboarding, training, and ongoing support.
Can Freshworks integrate with our existing systems?
Yes. Freshworks supports integrations with many third-party tools and platforms to fit into your existing workflows.